Support and Theme Customisation

Our small support team is available around the clock to help you get the most out of our themes and we aim to respond to tickets within 12-24 hours. 
Please familiarise yourself with your theme's settings and try to check out the articles in this Support Hub before submitting a ticket - you may find your remedy here!

On occasions, we experience large volumes of tickets - so the response time may be longer, but in most cases you should receive a response within the same day. 

Our support Includes:

  • Responding to questions or problems regarding the theme’s features
  • Fixing bugs and reported issues
  • Assistance with basic CSS and styling adjustments
  • Issues relating to configuring layout
  • Providing updates to ensure compatibility with new software versions

Our support doesn't include: 

  • General Theme customisation
  • Adding new functionality or third-party plug-ins
  • Requests that require custom coding
  • Fixing bugs or errors relating to external theme customization
  • Managing compatibility with third-party plugins. 

We want to see you get the most out of the theme and understand that businesses need tailor themes out-of-the-box to suit specific needs. For theme tweaks and custom development outside the scope of our support we recommend reaching out to our affiliates. they're Shopify experts who have experience working specifically with our themes.

Carson - Shopify theme tweaks
Carson are available on-demand for store tweaks and also offer monthly plans for shop fixes, graphic jobs and expert advice.

Shopify Ninjas are qualified Experts in Shopify development suitable for medium to large projects. 

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