---
title: Add an out of stock notification form
url: https://support.troopthemes.com/guide/beyond/out-of-stock-notifications/
theme: Beyond
theme_styles: Fleur
---

# Add an out of stock notification form in Beyond

The theme can show a “notify me” form on sold-out variants. Submissions email your store’s **Sender email**. The theme does **not** watch inventory or auto-send “back in stock” mail to the shopper.

This is Shopify’s contact form: it emails you. It does **not** create a customer in **Customers**, and it does not start a waitlist.

## Who owns this (Beyond)

- **Show the form on the product page**: theme (the block below)
- **Sold-out vs available**: Shopify **Products** inventory
- **Where the request lands**: Settings → Notifications → Sender email
- **Email the shopper when stock returns**: a [back in stock app](https://apps.shopify.com/search?q=back%20in%20stock)


## Show the form (Beyond)

**Edit theme** → product template (**Default product**) or **Featured product** → **Add block** → **Unavailable form**. If the block is already in the section, click the eye icon to show it.

Click the block to expand its settings. Preview a sold-out variant or the form stays hidden.

![Beyond unavailable form block](https://support.troopthemes.com/_images/beyond/out-of-stock-notification--settings.jpg)

Form copy is [default theme content](https://support.troopthemes.com/guide/beyond/change-default-text/). Search **notify** or **sold out**.

## Sold-out variants only (Beyond)

The selected variant must be sold out, or the form stays hidden.

**Products** → the product → the variant → **Inventory**:

- **Inventory tracked** is on. If tracking is off, Shopify treats the item as available.
- **Available** is 0 or less at locations that fulfill **online** orders. Stock sitting only at a location that does not fulfill the online store still shows as sold out on the storefront.
- **Sell when out of stock** is **Off**. That control only appears when tracking is on.

![out of stock inventory setting](https://support.troopthemes.com/_images/out-of-stock-notification-variant.jpg)

See Shopify’s [selling out of stock products](https://help.shopify.com/en/manual/products/inventory/setup/selling-when-out-of-stock) guide.


## Where the email goes (Beyond)

Shopify delivers contact-form submissions to **Settings** → **Notifications** → **Sender email**. That is not **Settings** → **General** (**Store email** is for Shopify contacting you, and for exports).

![sender email in Notifications](https://support.troopthemes.com/_images/out-of-stock-notification-email.jpg)

If you use a custom domain, authenticate it on the Notifications page or Shopify may rewrite the address. Submissions flagged by Shopify’s spam filter still arrive, with `[SPAM]` in the subject.

See Shopify’s [setting up your email](https://help.shopify.com/en/manual/intro-to-shopify/initial-setup/setup-your-email) and [contact form](https://help.shopify.com/en/manual/online-store/themes/customizing-themes/add-contact-page) guides.


## Automatic “back in stock” mail (Beyond)

The theme cannot do this. Shopify does not send restock emails to customers on its own; their inventory docs point to a [back in stock app](https://apps.shopify.com/search?q=back%20in%20stock). Most of those apps add their own button, remove the theme’s **Unavailable form** block so they don’t stack.

Shopify Flow’s [Product variant back in stock](https://help.shopify.com/en/manual/shopify-flow/reference/triggers/variant-back-in-stock) trigger can notify *you* (Slack, staff email) or republish a product. It does not mail customers who submitted the theme form.

If you handle requests by hand:

- Tag or folder the incoming mail by product or variant.
- Keep a spreadsheet of email + variant, then send when you restock.
- Add addresses to a list in your email app and send that list when the item is back.

**Want to use an app?** [Using apps with themes](https://support.troopthemes.com/guide/using-apps-with-themes/).


## Ask Sidekick <img src="/_images/sidekick-icon.png" alt="" class="sidekick-icon"> (Beyond)

Open [Sidekick](https://help.shopify.com/en/manual/shopify-admin/productivity-tools/sidekick) from the icon in your Shopify admin, then ask it to draft the "back in stock" notification email in your brand's tone.

> "Write a short, friendly restock email with a sense of urgency."

Refine it before it goes live, faster than starting from Shopify's default template copy.

## Troubleshooting (Beyond)

- **Form never shows**: the variant is still available, **Inventory tracked** is off, **Sell when out of stock** is on, or the **Unavailable form** block is missing or hidden on **Product page**.
- **Form shows but you still have stock**: the units may be at a location that does not fulfill online orders. Add stock to a location that does.
- **You expected an automatic email when stock returned**: the theme cannot do that. Use an inventory app and remove the theme block.
- **You didn’t get the request**: check **Settings** → **Notifications** → **Sender email**, spam (including `[SPAM]` in the subject), and domain authentication. The message goes to you, not to the shopper.
- **Form copy is wrong**: [default theme content](https://support.troopthemes.com/guide/beyond/change-default-text/).
- **Two notify buttons**: an app embed plus the theme form. Turn one off.