Submit a support request
We're open Monday - Friday 9:00-18:00 PST (excluding national holidays).
We occasionally experience high volumes of tickets so response time may vary, but we aim to respond to tickets within 24 hours.
If you are experiencing a recent issue that wasn't present when you initially installed your theme, we suggest reading our guide to Troubleshooting issues.
Our theme support includes
- General questions about theme functionality and technical capabilities.
- Help with setting up theme features and configuring the theme settings.
- Any Shopify compatibility issues arising from a fresh theme install.
- Fixing bugs and reported issues.
- Assistance with theme setup and basic styling adjustments up to 1 hour.
Out of scope requests
- Troubleshooting platform issues directly related to Shopify.
- Adding new functionality that requires custom coding.
- Installing or managing compatibility with third-party apps.
- Fixing errors or bugs related to third-party apps or theme customizations.
- Making store customizations documented in Shopify's Help Center.
- Upgrading your theme to the latest version. If you'd like to update, check out our guide on how to update your theme.