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Theme support

Submit a support request

We're open Monday - Friday 9:00-18:00 PST (excluding national holidays).

We occasionally experience high volumes of tickets so response time may vary, but we aim to respond to tickets within 24 hours.

If you are experiencing a recent issue that wasn't present when you initially installed your theme, we suggest reading our guide to Troubleshooting issues.

For all other issues we recommend browsing our theme guide and then contacting us if you can't find a solution.

Support scope

Our theme support includes

  • General questions about theme functionality and technical capabilities.
  • Help with setting up theme features and configuring the theme settings.
  • Any Shopify compatibility issues arising from a fresh theme install.
  • Fixing bugs and reported issues.
  • Assistance with theme setup and basic styling adjustments up to 1 hour.

Out of scope requests

  • Troubleshooting platform issues directly related to Shopify.
  • Adding new functionality that requires custom coding.
  • Installing or managing compatibility with third-party apps.
  • Fixing errors or bugs related to third-party apps or theme customizations.
  • Making store customizations documented in Shopify's Help Center.
  • Upgrading your theme to the latest version. If you'd like to update, check out our guide on how to update your theme.