Welcome to Troop Themes Support & Knowledge Base

New to Shopify?

If you are setting up a store for the first time, start with the Shopify Help Center to learn how the admin, products, and checkout work.

Start here when you need help—in most cases these are the fastest route to an answer.

Troubleshooting — If something used to work and no longer does, see Troubleshooting issues first.
FAQs — Short answers on compatibility, metafields, performance, and common tasks. Browse the FAQs.
Guide — Step-by-step help for typography, layout, products, imagery, sections, checkout, marketing, and more. Open the Guide tab in the navigation.
Apps — Apps add functionality but often need to be reinstalled after a theme update. Before you rely on one, read using apps with themes.
Updates — Store themes do not auto-update—you install updates yourself when you are ready. You are entitled to free updates for your purchase. See how to update your theme for the process and tips.
Licensing — Themes are licensed for one store only. You may not transfer or resell a theme to another store. See Understanding unlicensed themes for Troop licensing, transfers, and related steps. Legal wording is in Shopify’s Terms of Service (Theme Store section).

Still stuck? Submit a support ticket. We reply Monday–Friday and aim to respond within 24 hours.