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Support policy

Our theme support includes

  • General questions about theme functionality and technical capabilities.
  • Help with setting up theme features and configuring the theme settings.
  • Any Shopify compatibility issues arising from a fresh theme install.
  • Fixing bugs and reported issues.
  • Assistance with theme setup and basic styling adjustments up to 1 hour.

Out of scope requests

  • Troubleshooting platform issues directly related to Shopify.
  • Adding new functionality that requires custom coding.
  • Installing or managing compatibility with third-party apps.
  • Fixing errors or bugs related to third-party apps or theme customizations.
  • Making store customizations documented in Shopify's Help Center.
  • Upgrading your theme to the latest version. If you'd like to update, check out our guide on how to update your theme.